Edilab Studio's Privacy Policy

Edilab Studio (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

By visiting our website or using our services, you consent to the terms described in this Privacy Policy.

1. Company Information

Business Name: Edilab Studio

Website: https://edilabstudio.net/

Email: official@edilabstudio.net

Phone: +1 (978) 396-2443

Location: Massachusetts, USA

2. Information We Collect

We may collect the following types of information when you interact with our website, contact us, or use our services:

2.1 Personal Information

Name

Email address

Phone number

Business name

Project details you voluntarily share

Social media or website links you provide

2.2 Website Usage Information

Collected automatically through analytics tools:

IP address

Device type

Browser type

Pages visited

Time spent on our website

Referring URLs

2.3 Payment Information

Payment details processed through third-party payment gateways.

Edilab Studio does not store or have access to full credit card information.

2.4 AI Tool Interactions

If you use our AI automation services, we may process:

Transcripts from phone calls (via AI agents)

Chat interactions

Customer intent information

Voice or message inputs

We do not use AI interactions to train public AI models.

3. How We Use Your Information

We use your information to:

Provide our services (AI automations, branding, website development)

Respond to inquiries and customer support requests

Send appointment confirmations and reminders

Deliver project updates

Improve user experience and website functionality

Maintain internal records and project workflows

Ensure compliance with legal and regulatory obligations

We do not sell personal information to third parties.

4. SMS & Communication Policy (Twilio A2P 10DLC Compliant) By contacting Edilab Studio via phone, SMS, or website forms, you consent to receive service-related communications such as:

• Appointment confirmations

• Scheduling updates

• Project reminders

• Support messages

• Follow-ups

Opt-Out You can opt out at any time by replying STOP to stop receiving messages, or HELP for help. Standard message and data rates may apply. We do not send unsolicited promotional texts.

SMS Data Protection Mobile information, including phone numbers and SMS opt-in consent, will strictly never be shared with, sold to, or rented to third parties, affiliates, or partners for marketing or promotional purposes.

5. How We Share Information We may share your data only with trusted third-party service providers that help us operate our services and transmit messages. Examples include:

• Twilio (SMS & phone automation)

• n8n (business automations)

• Wix (web hosting & CMS)

• Google Workspace (email, calendar integrations)

• OpenAI & ElevenLabs (AI assistant processing)

• Payment processors (Stripe, PayPal, etc.)

These partners process data only as needed to provide services on our behalf and are bound by strict confidentiality agreements.

Crucially, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. We do not sell, rent, or trade personal data with external marketers.

6. Data Storage & Security

We take appropriate measures to protect your data, including:

Secure servers

Encrypted communication (SSL/HTTPS)

Restricted access to sensitive data

Compliance with industry security requirements

No system is 100% secure, but we use best practices to safeguard your information.

7. Cookies & Tracking Technologies

Edilab Studio uses cookies and analytics tools to enhance website performance.

Cookies may track:

Website traffic

User behavior

Session information

You may disable cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Request corrections

Request deletion of your data

Request a copy of your data

Opt out of SMS or email communication

Limit data processing

To request any of these actions, email us at official@edilabstudio.net

.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

Please review each third-party site’s privacy policy before providing personal information.

10. Children’s Privacy

Our services are not intended for children under 13 years old.

We do not knowingly collect information from children.

If we learn that a child’s data was collected, we will delete it promptly.

11. International Users

Our business operates in the United States.

If you access our website from outside the U.S., you consent to data processing in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

The updated version will be posted with a new “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

📧 Email: official@edilabstudio.net

📞 Phone: +1 (978) 396-2443

🌐 Website: https://edilabstudio.net/